FAQ
How do I place an order?
To place an order, simply add the items you want to your shopping cart. Once you're ready, go to your cart and click "Checkout." Enter your contact details, select your preferred shipping and payment methods, and confirm the order. You’ll receive an order confirmation via email.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, Mir), fast payment systems (SBP), digital wallets such as YooMoney and QIWI, and cash on delivery (where available). For business clients, bank transfers are also an option. All transactions are secure and encrypted.
How much does shipping cost and how long will it take?
Shipping fees vary based on your location, the delivery service you choose, and the weight/size of the package. During checkout, you’ll see all available shipping options and prices. Delivery typically takes 1 to 7 business days within most regions, and longer for remote areas. Free shipping may be available on orders over a certain amount.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email or SMS. You can use this number to track your package on the courier's website. The tracking information will show the status and estimated delivery date.
Can I return an item if it doesn’t fit or I changed my mind?
Yes, you can return most items within 7 to 14 days as long as the product is unused, in original condition, and with all tags and packaging intact. Refunds are issued via the original payment method. Note that some items, such as personal care products, may not be returnable due to hygiene regulations. Check our return policy for full details.
Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, we may be able to make changes or cancel it. Please contact our customer support as soon as possible with your order number and the changes you’d like to make. Once the order has been dispatched, modifications are no longer possible.
Do you offer in-store pickup?
Yes, we offer local pickup from our designated pickup points. During checkout, you can choose "Pickup" if it's available in your area. You'll be notified when your order is ready, usually within one business day. Pickup is free of charge.
How can I get a discount or use a promo code?
To receive exclusive discounts, sign up for our newsletter or follow us on social media. You can apply promo codes during checkout in the designated field. Some discounts are available only to registered users or for first-time purchases.
Why is my order delayed?
Delays can happen due to high order volumes, courier service disruptions, or weather conditions. We do our best to notify you of any issues. If you haven’t received a shipping update or have concerns, please contact our support team and we’ll investigate immediately.
Do your products come with a warranty?
Yes, all our products come with a manufacturer’s warranty. Warranty terms and duration are listed in each product description or included in the package. If you encounter any defects, please contact us and we’ll assist with the warranty process.